FAQ

Frequently Asked Questions (FAQ)

Where Does Our Adventure Begin and Conclude?

Each journey with us starts, unless otherwise agreed, from the iconic "Cloud of Lights" located at the heart of Rotterdam Central Station or the Cruise Terminal Rotterdam weaving a route that captures the essence of our city. The tour culminates at this very spot, unless a custom arrangement has been specifically designed for your experience.

What Does Your Tour Package Include?
Our curated tours are all-inclusive to ensure you have a seamless and enriching experience. From the moment you join us, every detail is handled: admission tickets to captivating attractions, a selection of local food and beverages to delight your palate, and of course a professional local guide. We strive to cover every comfort, allowing you to immerse fully in the beauty and culture of our tours.

Payment Options for Your Convenience
We aim to make the payment process as flexible as possible. You can secure your tour spot in advance through a variety of payment methods including cash, debit cards, and credit cards for those who prefer traditional payment methods. For a streamlined digital experience, direct bank transfers are welcome to our account NL79RABO0332744523, TourGuys V.O.F. Please ensure your tour number is included in the transaction description for easy reference.

You can locate our PayPal account using this email or name: TourGuys, info@tourguys.nl, +31622646000. Alternatively, payments can be directly made to our PayPal profile through this link: https://paypal.me/TOURGUYS?country.x=NL&locale.x=nl_NL
Please remember to add the 5% PayPal fee to your payment.

Exploring on Foot? What to Expect
Our tours are designed to strike the perfect balance between walking and leisure, allowing you to soak in the sights and sounds of Rotterdam at a comfortable pace. Regularly scheduled breaks ensure you have time to rest and relax, and for longer distances, we make use of the city’s efficient public transport system to keep the day enjoyable for everyone.

Dressing for the Occasion
Comfort meets function in our tour attire recommendations. Depending on the season, we advise dressing in layers that allow for easy movement. For the cooler months, extra layers are essential to keep you warm as we explore. Comfortable footwear is a must for a day of adventure.

Catering to Your Dietary Needs
Your well-being is our priority, which includes meeting any specific dietary requirements you may have. Simply reach out to us at info@tourguys.nl ahead of your tour, and we'll ensure your food and drink selections are tailored to your needs.

Frequency and Duration of Breaks
We've thoughtfully structured our tours to be accessible and enjoyable for all. Rest assured, there will be ample opportunities for breaks, ensuring a comfortable pace throughout your adventure with us.

Modifying Your Reservation
Plans change, and we understand that. Cancellations made up to 24 hours before your scheduled tour start time are fully refundable, excluding a nominal fee. Should you need to cancel within 48 hours of the tour, a nominal fee of €25 will be applied.

Have More Questions?
Your curiosity fuels our passion. If you have any additional questions or require further assistance, please don’t hesitate to reach out. You can contact us directly through our online contact form or by emailing info@tourguys.nl. We're here to ensure your experience is nothing short of exceptional.